Presentation: You Can Inspire Anyone to be a Winner!

Don Shula coached in the NFL for 33 years – 26 of those with the Miami Dolphins. He finished with a career record of 347 wins, 173 losses, and 6 ties. Shula led his teams to more wins than any other coach in the history of the NFL. Don Shula was inducted into the NFL Hall of Fame in July 1997. Shula is co-author with Ken Blanchard of Everyone's a Coach – Five Business Secrets for High-Performance Coaching, a highly-acclaimed book that outlines the application of the authors' managerial philosophies for business and personal success.

It is only natural that Don Shula, the coach with more wins in professional football than any other, speaks about inspiring others to win. From the playing fields of the National Football League to the corridors of corporate America, smart leaders share the same objectives - putting together a cohesive, hardworking team and tallying up more points than the competition. In business, as in sports, the focus is on creating the winning edge by training and inspiring players to reach their best performance levels. In the face of fierce global competition and decreasing job security, the rules of the game in American business are changing: the pressure to perform has escalated and the need for effective coaching is greater than ever.

BOOKS: The Nordstrom Way, Category Killers, Anytime, Anyplace & Amazon.com

Robert Spector is a bestselling business author and international speaker. He is best known for writing the national bestseller The Nordstrom Way: The Inside Story of America's #1 Customer Service Company, the first and only up-close and personal look at how this company became the national standard of customer service. Robert is the only journalist ever given total access to the inner workings of the Nordstrom culture. Robert's newest take on this world-class retailer is The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization. This book updates the original The Nordstrom Way and features new, exclusive interviews with top Nordstrom executives and salespeople, as well as unique customer-service training exercises. His book Category Killers: The Retail Revolution and Its Impact on Consumer Culture analyzes modern retail's most influential players and guides readers down the aisles of retailing history and reveals what's in store for the future.

Additionally, Robert Spector has written a number of corporate histories including Chevron, Eddie Bauer, Kimberly-Clark, and the Space Needle. His articles have been published in the The Wall Street Journal, USA Today, UPI International, NASDAQ Magazine, Customer Service Management and Corporate University Review, Women's Wear Daily, NY Times and Parade. Robert has also interviewed on the National Business Report, CNN, CNBC, Fox News, Bloomberg Business, CNET News.com and numerous radio interview shows.