CONFIRMED BREAKOUT SESSION TOPICS

Internal Presentations Increasing Order Conversions Using Guided Selling Aaron Holl, Blue Martini New Features & Functions in RM 6.5 Paul Olson, Blue Martini Blue Martini Web Commerce Paul Olson, Blue Martini Web Site Performance Tuning and Testing for Go-Live or Upgrade Ray McEntee, Blue Martini Relationship Marketing: The Right Message at the Right Time Robert Krajci, Blue Martini Retain Customer Loyalty & Maximize Customer Experience with Clienteling Blue Martini Product Consultant Intro to Blue Commerce Product Blue Martini Product Consultant FAST Instream Search Technology Case Study Scott Bonar Supercharge Your Site with FAST Instream Search Technologye Scott Bonar "Ask the Experts" Accounting Roundtable Judith Bloom/Diane Kutscher, Ecometry Accounting Tips & Tricks Judith Bloom/Diane Kutscher, Ecometry Bridging the Gap between MPE & Open Systems Claudine Graham, Ecometry Chart Your Course using Ecometry Forecasting Tools Carla Whitcomb, Ecometry Collate Options Nancy Liscum, Ecometry Customer-Centricity for Buiding Loyalty & Profits Brian Dean, Ecometry Do you want fries with that? - Suggestive Selling & Predictive Response Sally Renko, Ecometry Ecometry Benchmark Results Gerry Williamson, Ecometry Ecometry Current & Future Shipping Options: Shipper Update Andrea Etwaroo, Ecometry Ecometry Helpdesk Live (Open Systems) Theresa Raczkowski & Jeannine Osborne, Ecometry Ecometry Issues Tracking System Enhancements Gift Options Nancy Liscum, Ecometry Inventory Counting Options Andrea Etwaroo & Diane Kutscher, Ecometry Mastering Layout Strategies for Warehouse Efficiency Carla Whitcomb, Ecometry Migration Planning Claudine Graham, Ecometry New Features and Functions in 8.0 & 8.1 Theresa Raczkowski & Jeannine Osborne, Ecometry POS / In-Store Enhancements Shawn Ellen, Ecometry POS – Nextor and Clienteling Roadmap and FVFPOS migration Shawn Ellen, Ecometry Payment Processing Options in Ecometry Jen Setar, Ecometry Product & Technology Roadmap Brian Dean, Ecometry Understanding the Financial Extracts Judith Bloom, Ecometry Guest Speaker Topics Aberdeen: Best Practices - Multi-Channel Benchmark Results Paula Rosenblum, Aberdeen Research Group Capacity Planning & Holiday Readiness Gary Balleisen, Acquity Group Harvard Business Review – The Perfect Message at the Perfect Moment Monte Zweben, Business Expert and Chairman, Ecometry Increase Web Site Effectiveness Chris Hauca, Acquity Group Overview of IBM Point of Sale and Kiosk Offerings Mike Weathers, Retail Store Solutions Group, IBM

Client Presentations Brooks Brothers Case Study Ecometry CSR Training 101 Hilarie Spater, Wine Country Gift Baskets Implementing an IVR with Ecometry Dan Buckland, Hickory Farms Isolating Bugs in Ecometry Hunter Krie, Fairytale Brownies Jeopardy - Ecometry Style! Dan Buckland, Hickory Farms Migration Lessons Learned Country Home, Cornerstone, Brookstone, PetsUnited Motivating CSR's to Produce John White, PFSweb Offer Pricing Process Automation Tony Nicholas, Aquascape Customer Success with Commerce OnDemand Chris Dalton, President & CEO – Acquity Group Open Systems Hardware Configuration Panel Brad Rish (Potpourri Group), George Stork (Product Partners), Joel Patterson (Pets United) PCI in Action Martha Menzel, Personal Creations Running a World Class Retail Site Using Blue Martini Saks Sephora Case Study – A Loyalty Success Story Leslie Dinham, Sephora The Lost Art of Direct Marketing Testing John Miglautsch User Acceptance Testing Tony Nicholas, Aquascape Using SQL Queries for List Management George Triarhos, King Schools Wynn Las Vegas: Re-defining the Gaming Online Experience Daniel Bourgeois, Wynn Resorts and Andy Peebler, Acquity Partner Presentations Credit Card Processing Efficiencies: Don’t Lose Sight of the Basics Rob Lyons, Chase Paymentech Enhance Your Financial Reporting Christine Morgan, Taurus Software Exploring Web User Experience Beyond IT Performance and Analytics John Spirko, Quest Software Incorporating Cash Payments Into Your Payments Platform Donna Kennedy, Western Union Integrating your Ecometry System with your Customer Contact Center partner Ryan Mette, Midco Call Center Leveraging Oracle's Latest Technology Releases - Oracle 10g and Oracle Fusion Middleware Oracle Merchandising & Inventory Control Issues and the Direct Tech Solutions Craig Harding, President, Direct Tech, Inc Migrating Your Surround Code Transoft Stay On Course... Chart Your Data Migration Voyage Birket Foster, MB Foster The Benefits of Front-end Address Validation: QuickAddress for Ecometry Robb Corduck, Business Development Mgr, QAS The Case for Payer Authentication Beatrice Vaccaro, MasterCard

Please visit again for updates on specific breakout sessions.